Trading conditions
Delivery
Delivery of the jewelery usually takes 3-5 working days from the time the package is sent.
However, there may be an extra delivery time of a few days if you choose to have it delivered by Postnord Brev.
Right of withdrawal
There is a 14-day right to cancel your purchase. This means that you can return the item and get the money refunded. Shipping costs were paid by the customer and this is also not returned from the first delivery. You can only return an item if it has not been used. If an item with signs of wear is received, the amount will not be refunded.
The money is also not refunded if the packaging is broken.
Right of complaint
A 24-month right of complaint is granted, in accordance with the Purchase Act. This means that you either get the item exchanged, repaired or get a refund, depending on the situation.
If the jewelery has been damaged due to mishandling by the customer, the right of complaint does not cover.
If it is a complaint regarding errors and omissions, please contact amaliemidtgaardskov@gmail.com. within a reasonable time after receipt of the goods.
There is thought to be max. 2 months, unless otherwise agreed in advance.